Ordered before 3:00 p.m., shipped the same business day!

Terms of service

Terms and conditions:

Please read these terms and conditions carefully before using our website or booking a treatment at our salon. These terms and conditions apply to all offers, orders, agreements and services of Luxury For Princess (webshop) and The Luxury Hair Salon.

In these terms and conditions, "us", "we" or "Luxury For Princess" means: Luxury For Princess / The Luxury Hair Salon. "You" or "customer" means the user of the website or the purchaser of our products and/or salon services.

PART 1: WEBSHOP & PRODUCTS (Purchases via the webshop)

1. Prices & Payment

  • All stated prices on www.luxuryforprincess.com include 21% VAT and exclude shipping costs.

  • Shipping costs are clearly displayed in the ordering process before final checkout.

  • Discount codes must be entered at the time of purchase. Discount codes cannot be applied retroactively or to previous orders.

2. Shipping & Delivery

  • Orders are shipped via UPS. All shipments are provided with a track & trace code.

  • The stated delivery times are indicative. If a product is out of stock, you will be informed and we will endeavour to ship the order within 2 weeks.

  • For shipments outside the European Union, the destination country may charge customs duties or import duties. These costs are payable by the recipient.

3. Right of Withdrawal & Returns (Inspection Period)

  • For online purchases, a 30-calendar-day inspection period applies, commencing on the day the product is received.

  • Within these 30 days, you have the right to withdraw from the agreement without stating reasons. You may notify us of the withdrawal by completing the online returns form or by sending an unequivocal statement by email (info@luxuryforprincess.com).

  • Hygiene provision: For hygiene reasons, hair extensions can only be returned if the special seal on the packaging has not been broken and the extensions have not been removed from the packaging. The test piece forms an integral part of the set and must be returned undamaged.

  • The product must be returned in its original condition and unused. You may inspect the product carefully, as you would in a physical store.

  • The direct costs of return shipment are borne by the customer.

4. Refund

  • After receipt and inspection of the returned item, the amount due will be refunded within 5 business days via the original payment method.

5. Product Warranty

  • Statutory guarantee: All products purchased from us are covered by the statutory guarantee. This means that a product must meet what you may reasonably expect from it.

  • 12-Month Additional Manufacturer's Warranty: In addition to your statutory rights, we provide a 12-month manufacturer's warranty on all extensions made from 100% real hair. To make a claim under this additional warranty, you must provide proof of purchase of the extensions and the products from the Luxury Hair Care Line to provide, and to have complied with our Care Guide.

  • This additional warranty is void in the event of intentional damage, negligence, heat damage above 120 °C, improper maintenance or chemical treatments (such as dyeing, toning or bleaching).

PART 2: THE LUXURY HAIR SALON (Services & Appointments)

1. Appointments & Deposit

  • An appointment at the salon is only final once the required deposit has been received and confirmed by us by email.

  • In the event of cancellation or no-show by the client, deposits will not be refunded. If the salon has to cancel the appointment due to force majeure or illness, the deposit will of course be fully refunded or converted to a new date.

2. Rescheduling, Cancellation & Late Arrival

  • Standard Treatments: Must be rescheduled or cancelled at least 48 hours in advance. In the event of timely cancellation, the deposit remains valid for 2 months as transferable credit toward another treatment. In the event of cancellation within 48 hours, the deposit is forfeited or 50% of the reserved treatment will be charged.

  • New Extension Sets: A cancellation period of at least 2 weeks in advance applies.

  • No-show: If you do not appear for the appointment without cancelling, 100% of the reserved treatment will be charged.

  • Arriving late: In the event of a delay of 15 minutes or more, the treatment can unfortunately no longer be carried out due to our tight schedule. A new appointment must be made, and 50% of the treatment will be charged.

3. Guarantee & Maintenance at the Salon

  • For the maintenance of your extensions, we recommend using Luxury Hair Care products.

  • The salon guarantees the quality of the installation. If the extensions are treated, reinstalled, or removed by another salon or a third party, all salon and quality guarantees shall lapse.

4. Salon liability

  • Luxury Hair Salon is liable for damage to the natural hair or the extensions insofar as such damage is the direct result of an attributable failure or error by the stylist.

  • The salon is not liable for damage caused by the customer providing incorrect or incomplete information about previous chemical treatments, medication use, illness, or hormonal imbalance.

  • The salon is not liable for damage resulting from failure to follow the care instructions provided or where the extensions have been removed by the customer or a third party.

PART 3: COMPLAINTS, PRIVACY & APPLICABLE LAW

1. Complaints procedure

  • If you are dissatisfied with a product or salon service, or if damage has occurred, you must report this directly as soon as possible (for salon services within 5 business days) via info@luxuryforprincess.com. We will do our utmost to work together to find an appropriate solution and limit any resulting damage.

2. Privacy policy

  • Your personal data is processed in accordance with the applicable GDPR legislation and our Privacy Statement.

3. Applicable law

  • Dutch law applies exclusively to all rights, obligations, offers, orders, and agreements to which these General Terms and Conditions apply. Disputes shall be submitted to the competent Dutch court.

Company details

Luxury For Princess / The Luxury Hair Salon

Rennemigstraat 19

6413 BR Heerlen, Netherlands

Email address: info@luxuryforprincess.com

Chamber of Commerce number: 89767632

VAT number: NL865100032B01