Shipping policy
Shipping and returns policy Luxury For Princess
Shipping policy
Your Luxury For Princess Hair Extensions are shipped from our warehouse in the Netherlands. We ship on business days, Monday through Friday (not on weekends or public holidays), and deliver worldwide.
Prices and shipping costs
All prices exclude shipping costs. The shipping costs for your country are listed in the table below and are always shown at checkout before you pay.
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Customs fees and import duties outside the EU and the UK are determined by the destination country. These charges are not included in our prices and are charged to the recipient by the carrier or customs upon delivery. If the recipient refuses to pay these charges, the package may be returned; the buyer is responsible for the costs of doing so.
Delivery in the Netherlands
If you order on a business day before 15:00 with a delivery address in the Netherlands, we will ship your order the same day, and it will usually arrive the next business day, between 09:00 and 18:00. Delivery times in the table apply to other countries.
Not at home? UPS will try to deliver the package to your neighbors. If that is not possible, UPS will take the package to a nearby UPS Access Point, where it will be held for you for 10 days. You can see exactly where the package is using your tracking code.
Track your order
Once your order has been processed, you will receive a confirmation email at the email address you provided. When your package leaves our warehouse, we will send you a second email with the tracking number and a direct link to track the shipment. Is the code not working or do you see anything unusual? Please contact our customer service at info@luxuryforprincess.com, and we will look into it with you right away.
Parcel marked as delivered, but not received?
Does the tracking information say your parcel has been delivered, but you have not received anything? Check your mailbox, ask your neighbours, or check the nearest UPS Access Point.
Can't find the parcel? Let us know as soon as possible at info@luxuryforprincess.com. We will immediately open an official missing parcel investigation with UPS to look into this and resolve it for you. We are responsible for the correct delivery of your order: until you have received the parcel, it is our responsibility.
Incorrect address provided
Always check the shipping address and recipient's name when placing an order. Have you made a mistake? Let us know as soon as possible at info@luxuryforprincess.com, and we will correct it for you.
If your order has already been processed or shipped, unfortunately, we can no longer change the address. If a parcel is returned to our warehouse because an incorrect address was provided, we can send it again to the correct address. The additional shipping costs will be borne by the buyer.
Returns policy and right of withdrawal
30-day cooling-off period
You may withdraw from your purchase within 30 days of receipt without giving a reason. This is longer than the statutory 14-day period. The period begins on the day you (or someone you have designated) receive the product. If you order multiple products delivered separately, the period begins on the day you receive the last product.
How to withdraw from your purchase
Enter your postcode and order number and follow the steps.
You may also notify us of your withdrawal in another clear manner, for example by email to info@luxuryforprincess.com or by using the model form at the bottom of this page.
Returns
Return the product within 14 days after notifying us of your withdrawal to:
Luxury For Princess Rennemigstraat 19 6413 BR Heerlen, Netherlands
You are responsible for the cost of returning the product. Handle the product and packaging with care: you may only unpack or inspect the product as you would in a store. If the product has been used more than necessary to assess it, we may charge a reduction in value.
Refund
After receiving and inspecting your return, we will refund the full purchase amount within 5 working days, including the cost of standard delivery to you, and in any event within 14 days after you have notified us of your withdrawal. If you chose a more expensive delivery option, we will refund only the cost of standard delivery. We may delay the refund until we have received the product or until you have provided evidence that you have returned it. We will issue the refund using the same payment method you used.
Hair extensions: hygiene seal
For hygiene reasons, you may withdraw from hair extensions (clip-in, tape-in, weave, ponytail and other types) only if the special seal on the packaging has not been broken and the extensions have not been removed from the packaging. The test piece is part of the set and must be returned undamaged.
You may withdraw from all other products within the withdrawal period.
Defective or incorrect product
If a product is defective or is not what you ordered, you are always entitled to repair, replacement or a refund under the statutory guarantee. This also applies to products that cannot be withdrawn from. In that case, contact us at info@luxuryforprincess.com; we will cover the shipping costs.
Contact
Luxury For Princess / The Luxury Hair Salon
Rennemigstraat 19, 6413 BR Heerlen, Netherlands
Email: info@luxuryforprincess.com
Chamber of Commerce: 89767632, VAT: NL865100032B01
Model withdrawal form
(Complete this form and return it only if you wish to withdraw from your purchase.)
To: Luxury For Princess, Rennemigstraat 19, 6413 BR Heerlen, Netherlands, info@luxuryforprincess.com
I/We* hereby notify you that I/we* withdraw from our agreement concerning the sale of the following products*:
- Ordered on*/received on*:
- Order number:
- Consumer’s name(s):
- Consumer’s address(es):
- Consumer’s signature(s) (only if this form is submitted on paper):
- Date:
* Strike through what does not apply.
