LOYALTY PROGRAM
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What is the Luxury Loyalty Program?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. -
Who can join?
Anyone with an account is automatically enrolled. -
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu. -
How do I view my point balance?
Your point balance is in the rewards widget in your Account on the top bar. -
How do I redeem my points?
In order to redeem your points for a reward, you will need to sign into your account. Then, scroll down and you will see the Rewards widget. Select the tab called Get Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. You will then ... -
Do the points expire?
Yes. Points will expire within 12 months if your account has been inactive during this time period. Inactivity means that you have not earned or redeemed any points. Example: I earn points January 1st, 2019 by Refer a Friend and placing an order. For the next 12 months, however, I do not earn ... -
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account. -
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase. -
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points. -
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
