FAQ

RETURN AND EXCHANGE POLICY

1. Why are Luxury For Princess Hair Extensions non-exchangeable if opened?
2. When will I receive my refund?
3. How may I contact you?
4. How do I make a return?
5. May I return my order?

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ABOUT HAIR EXTENSIONS

1. What are clip-in hair extensions?
2. Do you offer curly or wavy hair extensions?
3. What is the difference between synthetic and human hair extensions?
4. How do I clip in my Luxury For Princess Hair Extensions?
5. What is the difference between 120 gram, 160 gram, 220 gram and 260 gram extensions?

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BUYING HAIR EXTENSIONS ONLINE

1. How do I change my shipping address?
2. I placed an order and want to change it. How can I do that?
3. The set I want to order is on backorder - what does that mean?

SHIPPING AND DELIVERY

1. Where is your warehouse located?
2. My tracking information states my package was delivered, but I haven't received it. Can I have a refund?
3. How long does shipping take?
4. I put the wrong shipping address at check-out, can I change it?
5. Can I track my order?

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PAYMENT AND PRICING

1. Do you offer wholesale packages/pricing?
2. What methods of payment do you accept?
3. Will my credit card information be stored in your system?
4. What currency are the prices on your website listed as?
5. Who is Klarna?

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HAIR EXTENSIONS USAGE & CARE

1. Can I sleep wearing Luxury For Princess Hair Extensions?
2. Can I swim with my hair extensions?
3. What’s the best way to store your clip-in hair extensions?
4. Can I use heat styling tools on my hair extensions?
5. What products can be used for the clip-in hair extensions?

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LOYALTY PROGRAM

1. How do I leave the program?
2. Why did my account balance go down?
3. I completed an activity but didn't earn points!
4. Can I use my points during checkout?
5. What happens if a friend I refer cancels or returns their order?

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